Welcome to Hanging Threads, customer care. We have answered a few of your queries here about our dresses and other services.If you have any further concerns, please contact our team.
Whatsapp: +91 9353479837
We will be happy to help you.
Fit And Size
Do you have a women's size chart which I can refer to?
Our women's sizing chart is visible next to each product on our website. If you are unsure about sizing and need any help, contact our us. If the size you order doesn’t quite fit right, exchanges are also available at no additional cost.
Do you offer Extra Large/Plus Sizes?
Yes, we offer all ranges - S- XXL.
Can you customize a dress for me?
Currently we do not do customisation.
I am interested in purchasing a dress which is marked sold out on the website. Can I still order it?
Please send us a mail. We will try to accommodate your request.
Is it safe to use our Credit/Debit card?
At Hanging Threads, we ensure that every purchase is highly secure. Your credit card purchases will be safeguarded as you will always be asked to enter your CVV code for every order.
Our payment department may contact you for further details before confirming the order. They may carry out anti-fraud checks for greater protection before approving.
What payment options do you accept?
You can choose to pay by cash on delivery or by using all major credit/debit cards.
How do I use my discount code?
On the Shopping Bag page, there will be a box where you can add the discount code.
Do you offer discounts or end of season on your collections?
We offer discounts during sale and promotions. Please subscribe to our newsletter to be the first to know.
Do you sell gift cards?
We do not sell gift cards, currently. Please subscribe to our newsletter to know about our new services.
Do you offer a first-time purchase discount?
Reliable Deliveries And Pickups
Which countries do you ship?
We use ithink logistics courier aggregator.
Who are your courier partners?
We use xPressBess, Bluedart and Delhivery to send all our orders.
Where do you ship your order from?
All the orders are shipped from our studio in Bangalore,India.
Can I choose the delivery date and time?
Please contact us regarding this.
Can I make a purchase online outside of my current residence?
Yes, you can make a purchase online outside of your current residence by changing the shipping location to match your current location. Please provide a local delivery address by email to us within 24 hours after placing the order.
How will my parcel be delivered, and how long does delivery take?
All our orders are delivered within 10-15 working days.
How do I track the status of my order?
Once your order is dispatched, you will receive a tracking number. Please click on it to track your order.
Can I make any changes to my order after placing the order?
Yes, you can email us at firstname.lastname@example.org within 24 hours of purchasing to amend/add any items included in the order or change the recipient details or the delivery address.
Can I change my shipping address after placing an order?
Yes, it can be changed if the order has not already been dispatched. Please send a mail to email@example.com.
Do you cover the loss of stolen packages?
We do not cover loss of stolen packages.
Return And Exchange
How do I return my order?
If you are not satisfied with our garment, we are readily available to sort it out for you. We have a return policy at Hanging Threads, which ensures returns and refunds when met with specific conditions. After your return has been received and processed at our studio, we will send you a confirmation email to keep you informed. We offer the choice of store credit or a full refund. Read the return and exchange policy.
Do you get a pickup arranged in case of return/exchange?
Yes, we arrange for all the return/exchange pickups from the same address, you can get in touch with us.
How long does my returns and refunds take?
We ensure a maximum of a 14 day period, which consists of the returned package arriving at our studio and then being processed for a refund. Shortly after this, we will send you a confirmation email. However, if you have not received any such email after 14 days, feel free to contact our customer service here, providing a proof of your return along with the list of items returned. We shall be happy to help you.
Do you sell in wholesale/bulk?
Yes.To know more, email us at firstname.lastname@example.org.
Quality And Pricing
What quality can I expect from Hanging Threads dresses?
We create our garments with utmost care, paying conscientious attention to fit and each minute detail, we use quality fabrics. Given appropriate tending, we expect our garments to be a favourite in your closet for years.
What quality can I expect from fabrics used in Hanging Threads dresses?
We firmly believe in creating pure fabrics which are in harmony with nature. Our exceptional quality of cotton fabrics are designed to enhance ease and is kind to your sensitive skin, letting it breathe. All our fabrics are entirely biodegradable and ethically grown, minimizing the carbon footprint.
Slight variations and irregularities in the fabric are an integral characteristic of the hand-printed, handwoven and hand-spun fabrics. They add to the uniqueness of the product and are not a defect
Where are Hanging Threads dresses made?
All our dresses are stitched with the utmost care and finesse at our workshop in Bangalore,India.
Does the actual product vary from the picture on the website?
Due to the difference in brightness and monitors, the colors of the actual product may vary from the image of the product.